Central Coast Council revised the Unreasonable Complainant Conduct Policy, and the draft is currently on exhibition. Changes to the Unreasonable Complainant Conduct Policy was noted by Council at the 23 July 2024 Council Meeting - Item 2.12 Complaints Feedback Management Policy - For Adoption, and Unreasonable Complainant Conduct Policy - For Public Exhibition.
The policy aims to clearly identify unreasonable complainant conduct and outlines the approach taken by Council to respond to and manage these complaints effectively and with fairness and respect. It also clarifies how, when and where the policy is to be applied.
Our community provides us with valuable information every day and we want to ensure that this policy reflects what the community expect, while also safeguarding Council, Council staff, other service users and complainants, or the complainant themselves, from unreasonable conduct. It reaffirms Council’s commitment to continuous improvement and safety when issues do arise.
Make a submission
The community were invited to make a submission on the draft policy.
Submissions were to be addressed to the Chief Executive Officer, Mr David Farmer, between 9 August and 6 September 2024 via:
- online: submission form (preferred)
- email: ask@centralcoast.nsw.gov.au
- post: PO Box 20, Wyong NSW 2259
When providing feedback to Council, your attention is drawn to the provisions of the Government Information (Public Access) Act 2009 which allows for possible access to certain public and personal documentation. View our privacy statement.
Next Steps
Following the feedback received during public exhibition, Council staff will review all submissions and prepare a report on the outcome of the public exhibition process for Council's consideration.
Those who have made submissions will be notified prior to the Council Report being considered.
